Refund Policy

We want every order to deliver. When one does not, here is how refunds work at SMMTIM.

1. Automatic refunds

If an order cannot be sent to a provider, or a provider delivers less than ordered, the shortfall is refunded automatically to your wallet balance — you do not need to ask.

2. Partial delivery

Where an order is marked partial, the undelivered portion is refunded in proportion to what was not delivered, based on the price you were charged.

3. Cancellations

An order can be cancelled only while a provider still allows it and before delivery has progressed. Once delivery has started, a cancellation may not be possible.

4. Wallet balance

Refunds are returned as wallet balance, which you can spend on any future order. Balance top-ups themselves are generally non-refundable to the original payment method.

5. Wrong orders

Orders placed on the wrong link or with the wrong details cannot usually be refunded once delivery has begun, so please check before you confirm.

6. Contact

Think a refund was missed? Contact us with your order ID.